In recent months, I’ve had the opportunity to observe a lot of moments of transition as people I know, and even people I don’t, move on from what was to what is next. Moving on is never easy, it is always fraught with emotion and uncertainty on both sides. The person more visibly moving on and beginning something new has an excitement about what is next, but also a sensitivity to those they are moving on from. Those that are continuing on with their work can feel abandoned and like they’re being left behind. It is truly a mind field of moments that could go both ways if all parties aren’t intentional about their responsibility and ownership of the situations.
In reflecting on the best transitions I’ve been a part of, one thing has been constant: gratitude. The old Dr. Seuss quote, “Don’t cry because it is over, smile because it happened” leans into that idea of gratitude. “Smile because it happened” is a great daily reminder that things are happening all around us that may never happen again and we should look for the things to smile about and the things to remember with gratitude. In Andrea Bocelli and Sarah Brightman’s incredible song, “Time To Say Goodbye” the chorus translates to “Time to say goodbye, horizons are never far, would I have to find them on my own, without my true light with you?” That is the kind of gratitude that is worth hitting the high note for.
How a company says goodbye to team members is one of the most telling things about the culture of a company, especially young companies that in a lot of cases end up feeling more like family. I remember the first time I left a company for a new role, I was excommunicated. I never heard from anyone that I had worked with for the past five years again. It became very clear very quickly that the culture of inclusion was only a retention tool, not a true caring about the individuals and what was best for them.
One of my favorite things to do when bringing someone on board for a new role is to share with them that I know our time working together has an expiration date. I tell them that no matter how successful the company we are building together becomes, we will eventually go our separate ways, whether that is in 20 months or 20 years. Then I ask them a question, “what do you want to make sure you learn from me and this experience?” I do my best to make sure that working on my team is the turning point in their career and that they will always look back at their time with our company as something that they’ll think of fondly.
We all only get so many moments with others and sometimes, especially when new companies or organizations are being formed, you have to “teach them how to say goodbye.” As George Washington says to Alexander Hamilton in “One Last Time” “If we get this right, we’re gonna teach them how to say goodbye, you and I, if I say goodbye, the nation gets to move on and will outlive me when I am gone.”
Your legacy is in how you say goodbye. Your company culture is how you move on just as much as it is in how you onboard. Your friendships and relationships may only be for a time, but just because you grow apart doesn’t mean that you can’t find gratitude and reasons to smile because it happened.
Goodbye brings a closure that allows everyone to look back on with respect and finality.